ORDERING FROM WeddingFavorFORTE’

PLACING AN ORDER
We offer many different ways for our customers to order that perfect wedding favor or gift.  Orders can be placed on our website using our secure on-line shopping basket, or via fax (404-437-7959) or mail using our order form.  If an order includes any items or images that are required to created or complete your favor or gift, please be aware that it is the customer's responsibility to ensure all images and items are releasable and reproducible (not restricted by any copyrights.)  We encourage our customers to review their orders prior to finalizing them, as once an order is placed with us, modifications will not be accepted.  For non edible and non personalized items (and in accordance with the rules outlined below in our satisfaction guarantee), we have a very flexible return policy for any orders that don't meet your needs.  We are unable to accept returns on edible and/or personalized items; please see below for further details.

INQUIRING ABOUT YOUR ORDER
If you have questions regarding your order, please email us 24 hours a day, 7 days a week, at orders@weddingfavorforte.com.  We will promptly research the status of your order and provide a response to you…in addition, UPS tracking numbers are provided as soon as the item(s) are shipped so that our customers may track their items enroute to the destination. We remind our customers to please add out email addresses to their accepted list or check their SPAM email folders because we cannot control the many blockers/filters that might misinterpret our emails and prevent customers from receiving important order or product information.  If you call us regarding your order, please note that we use email as our primary method of communication so that you and we have a record of the information and correspondence regarding your order or potential order in the aim of good customer awareness and service. 

OUR SATISFACTION GUARANTEE AND RETURN POLICY
We stand behind our high quality items with committed customer service.  While we are extremely confident that you will be pleased with your order, you can rest assured that any item (except for personalized or edible items) can be returned.  In those cases where it is not clearly defined on whether an item is considered “personalized” or “edible” or not, it is the sole responsibility of the customer to contact us prior to placing their order for our guarantee to be in effect.  Please inspect your package immediately upon arrival and notify us immediately regarding any damaged merchandised.  To maximize our ability to handle situations that require replacements or credits, we must receive notification within 14 days of delivery; refund or replacement requests sent to us more than 14 days after the order delivery date may not be eligible for refund or replacement. 

Your special day is of the utmost importance to us, so we want you to be 100% happy with the products you purchase.  If a return becomes necessary, an email must be sent to customerservice@weddingfavorforte.com within 14 days of the delivery of the order requesting a Return Authorization Number (RAN).  A RAN must be obtained prior to returning the items and orders that are returned without an authorization number will not be accepted.  Once the request is received, a RAN will be sent back to the customer; all returned items must then be received within 7 days from when the return authorization number is issued and must be unused and in their original packaging.  Shipping costs to return any items are the sole responsibility of the customer.  For their own protection, we recommend that our customers use a reputable shipping service such as UPS or FEDEX so that the items can be tracked. Also, please be sure to have the items insured against damage. We will not issue refunds for items that arrive to us damaged.  In addition, all returns must be sent to the address we specify, which may not always be our company address (at times it may be our manufacturer in order to expedite the exchange or refund.)  Items not returned to the address we specify will incur additional shipping charges to be determined at the time the items are recieved.  

METHODS OF PAYMENT
We accept Visa, MasterCard, and American Express, and Discover for all online, faxed, or mailed orders.

We can also accept money orders, cashier’s checks and personal checks for all mail-in orders only.  Mail-in orders must be placed using our order form and all money orders, personal checks or cashier’s checks must accompany them. Order forms and payments should be sent to: 

Wedding Favor FORTE’
103 Prayson Ct.
Kathleen, GA 31047

DELIVERY TIME
Unless otherwise stated in the product description or a favor or gift is on backorder, most orders will ship within 5 to 7 business days from when the order was placed.  In the event you require a rush order, please email us to discuss special arrangements. 

"REQUEST-BY DATES"
In our effort to best match the timeliness of our products arriving to you with our normal processing and shipping times, we request that our customers provide a "Request By Date" in the comments section found in our checkout process.  Please note, however, that any date provided by the customer is for planning purposes only and by no means does it represent a contract which WeddingFavorFORTE’ is bound to for guaranteeing the arrival of your products.  We will do our absolute best to meet your needs within the constraints of product availability, normal processing time for orders, and shipping time for delivery.  In cases where the need-by date exceeds these normal times, expedited shipping methods and increased shipping charges will be necessary and should be selected. 

MINIMUM ORDER QUANTITIES                                                                                                         While WeddingFavorFORTE’ aims to meet most every wedding-related needs by having no minimum order quantity on our items, there are cases and products which do require a minimum quantity to be ordered.  These items are clearly marked on our site, typically in the product description.  If a minimum quantity is not ordered, please note that the entire order will be automatically cancelled; we make sure that the minimum quantity requirement is clearly stated on the site, and simply do not have the administrative time necessary to handle every invalid order with multiple phone calls or emails.  Thus, we strongly urge our customers to review all the product information and fulfill the minimum order quantities where applicable. 

SHIPPING INFORMATION
WeddingFavorFORTE’ utilizes UPS Ground for most shipping within the United States.  2nd day air or overnight delivery is readily available and can be selected during the check out process.  Please note, however, that even with expedited shipping methods (3-Day Select, 2nd Day Air, and Next Day Air/Overnight) normal processing times still apply to all orders.