Free Ground Shipping on Qualifying Orders Coupon Code: FreeShip

click here for details

OUR SATISFACTION GUARANTEE AND RETURN POLICY
We stand behind our high quality items with committed customer service.  While we are extremely confident that you will be pleased with your order, you can rest assured that any item (except for personalized or edible items) can be returned.  In those cases where it is not clearly defined on whether an item is considered “personalized” or “edible” or not, it is the sole responsibility of the customer to contact us prior to placing their order for our guarantee to be in effect.  Please inspect your package immediately upon arrival and notify us immediately regarding any damaged merchandised.  To maximize our ability to handle situations that require replacements or credits, we must receive notification within 14 days of delivery; refund or replacement requests sent to us more than 14 days after the order delivery date may not be eligible for refund or replacement. 

Your special day is of the utmost importance to us, so we want you to be 100% happy with the products you purchase.  If a return becomes necessary, an email must be sent to customerservice@weddingfavorforte.com within 14 days of the delivery of the order requesting a Return Authorization Number (RAN).  A RAN must be obtained prior to returning the items and orders that are returned without an authorization number will not be accepted.  Once the request is received, a RAN will be sent back to the customer; all returned items must then be received within 7 days from when the return authorization number is issued and must be unused and in their original packaging.  Shipping costs to return any items are the sole responsibility of the customer.  For their own protection, we recommend that our customers use a reputable shipping service such as UPS or FEDEX so that the items can be tracked. Also, please be sure to have the items insured against damage. We will not issue refunds for items that arrive to us damaged.  In addition, all returns must be sent to the address we specify, which may not always be our company address (at times it may be our manufacturer in order to expedite the exchange or refund.)  Items not returned to the address we specify will incur additional shipping charges to be determined at the time the items are recieved.  

METHODS OF PAYMENT
We accept Visa, MasterCard, and American Express, and Discover for all online, faxed, or mailed orders.

We can also accept money orders, cashier’s checks and personal checks for all mail-in orders only.  Mail-in orders must be placed using our order form and all money orders, personal checks or cashier’s checks must accompany them. Order forms and payments should be sent to: 

Wedding Favor FORTE’
103 Prayson Ct.
Kathleen, GA 31047

DELIVERY TIME
Unless otherwise stated in the product description or a favor or gift is on backorder, most orders will ship within 5 to 7 business days from when the order was placed.  In the event you require a rush order, please email us to discuss special arrangements. 

"REQUEST-BY DATES"
In our effort to best match the timeliness of our products arriving to you with our normal processing and shipping times, we request that our customers provide a "Request By Date" in the comments section found in our checkout process.  Please note, however, that any date provided by the customer is for planning purposes only and by no means does it represent a contract which WeddingFavorFORTE’ is bound to for guaranteeing the arrival of your products.  We will do our absolute best to meet your needs within the constraints of product availability, normal processing time for orders, and shipping time for delivery.  In cases where the need-by date exceeds these normal times, expedited shipping methods and increased shipping charges will be necessary and should be selected. 

MINIMUM ORDER QUANTITIES                                                                                                         While WeddingFavorFORTE’ aims to meet most every wedding-related needs by having no minimum order quantity on our items, there are cases and products which do require a minimum quantity to be ordered.  These items are clearly marked on our site, typically in the product description.  If a minimum quantity is not ordered, please note that the entire order will be automatically cancelled; we make sure that the minimum quantity requirement is clearly stated on the site, and simply do not have the administrative time necessary to handle every invalid order with multiple phone calls or emails.  Thus, we strongly urge our customers to review all the product information and fulfill the minimum order quantities where applicable. 

SHIPPING INFORMATION
WeddingFavorFORTE’ utilizes UPS Ground for most shipping within the United States.  2nd day air or overnight delivery is readily available and can be selected during the check out process.  Please note, however, that even with expedited shipping methods (3-Day Select, 2nd Day Air, and Next Day Air/Overnight) normal processing times still apply to all orders.

While we make every effort to ship all items together and at the same time, personalized items come from various manufacturers and therein normally take longer to process and most often will ship separately from any non-personalized portions of an order.  Our aim is to get all of your items to you in the most timely manner possible, and thus items will often ship as they are ready; meaning that, in some cases, customers may receive their orders in multiple shipments. 

    Note:  If any items are returned from an order that qualified for free shipping which makes the  resulting total order value drop below the minimum to qualify ($250.00), the appropriate shipping costs will be applied to the entire order and charged to the customer. 

Canadian and International shipments are available upon request; should you require these services, please contact us via email prior to placing your order. 

ORDER TRACKING
So that you'll always be aware of your order's whereabouts, we will provide you with email notification when you order ships and a UPS tracking number (if applicable) so you can track it up to the point that it arrives at your door.  Please note that it may take one or two business days after your tracking number is received for the tracking information to become active in UPS’ system.  This is due to their procedures and processing. 

     Note:  We encourage our customers to add us to their accepted addresses in their email due to the many and comprehensive SPAM blockers.  Otherwise, customers should check their SPAM folders prior to inquiring with us about non receipt of a tracking number, order invoice or general correspondence.